Eligible Returns
We accept returns for the following reasons:
- Wrong item received (different from what you ordered)
- Defective or damaged product upon arrival
- Expired product delivered
- Missing items from your order
Non-Eligible Returns
The following items cannot be returned for hygiene and safety reasons:
- Opened or used cosmetics, skincare, or personal care products
- Items without original packaging or missing tags
- Products purchased on final sale or clearance
- Items returned after the 7-day window
- Change of mind returns
How to Request a Return
- Contact us within 7 days of receiving your order via email at beautycaringmart@gmail.com.
- Provide your order number, item(s) to be returned, and photos of the issue.
- Our team will review your request within 1–2 business days.
- If approved, you will receive return shipping instructions. Ship the item(s) back in original packaging.
- Refund or replacement will be processed within 5–7 business days of receiving the returned item.
Refund Methods
- Credit/debit card payments: refunded to original card within 5–10 business days
- Touch'N Go eWallet: refunded within 3–5 business days
- Store credit option available for faster processing
Return Shipping Costs
- If the return is due to our error (wrong/defective item): we cover return shipping costs.
- For other eligible returns: customer bears return shipping costs.
